Patient Relations Specialist
Rancho Health MSO Rancho Health MSO Temecula, CA Temecula, CA $20.
00 - $22.
50 an hour $20.
00 - $22.
50 an hour 1 day ago 1 day ago 1 day ago Job
Summary:
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job.
Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The Patient Relations Specialist plays a pivotal role in the daily operations of our Patient Relations team, focusing on Patient Retention.
This involves reaching out to new senior patients, providing a warm welcome, and assisting them in scheduling their initial appointments.
Additionally, the role encompasses addressing and resolving minor issues for existing patients through problem-solving calls, while escalating more significant matters through the proper channels.
In addition to these responsibilities, the role involves proactive outreach to potential leads, diligent follow-up, coordination of patient email campaigns, active participation in hosting In-Person Senior Events, and undertaking other assigned duties.
This multifaceted position is crucial in ensuring a positive and seamless experience for our patients while contributing to the overall success of our healthcare services.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for overseeing lead management, ensuring adherence to lead nurturing policies, and actively participating in the development of lead policies and procedures.
Manage and maintain workflow within CRM/Marketing Management tools, serving as the primary point of contact for CRM support.
Take charge of the prioritized outreach list in CRM, tracking leads, inquiries, and patient acquisitions.
Regularly process CRM data, generating reports on lead, switch, and attribution data for marketing leadership.
Conduct audits of lead sources for accuracy and collaborate on strategic initiatives with front office staff and care teams to raise awareness of PR services.
This role involves a comprehensive approach to lead management, ensuring smooth operations and strategic alignment with organizational goals.
Required education and
Experience:
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Minimum Education required:
High school diploma or equivalent.
Minimum Experience Required:
1 year of customer service experience.
Minimum Knowledge and Skills Required:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a fast-paced environment.
Proficient with Office 365 or related software (Intermediate).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $22.
50 an hour $20.
00 - $22.
50 an hour 1 day ago 1 day ago 1 day ago Job
Summary:
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job.
Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The Patient Relations Specialist plays a pivotal role in the daily operations of our Patient Relations team, focusing on Patient Retention.
This involves reaching out to new senior patients, providing a warm welcome, and assisting them in scheduling their initial appointments.
Additionally, the role encompasses addressing and resolving minor issues for existing patients through problem-solving calls, while escalating more significant matters through the proper channels.
In addition to these responsibilities, the role involves proactive outreach to potential leads, diligent follow-up, coordination of patient email campaigns, active participation in hosting In-Person Senior Events, and undertaking other assigned duties.
This multifaceted position is crucial in ensuring a positive and seamless experience for our patients while contributing to the overall success of our healthcare services.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for overseeing lead management, ensuring adherence to lead nurturing policies, and actively participating in the development of lead policies and procedures.
Manage and maintain workflow within CRM/Marketing Management tools, serving as the primary point of contact for CRM support.
Take charge of the prioritized outreach list in CRM, tracking leads, inquiries, and patient acquisitions.
Regularly process CRM data, generating reports on lead, switch, and attribution data for marketing leadership.
Conduct audits of lead sources for accuracy and collaborate on strategic initiatives with front office staff and care teams to raise awareness of PR services.
This role involves a comprehensive approach to lead management, ensuring smooth operations and strategic alignment with organizational goals.
Required education and
Experience:
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Minimum Education required:
High school diploma or equivalent.
Minimum Experience Required:
1 year of customer service experience.
Minimum Knowledge and Skills Required:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a fast-paced environment.
Proficient with Office 365 or related software (Intermediate).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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