Community Health Worker-Enhanced Care Management Program (Temecula)
3.
1 Temecula, CA Temecula, CA Full-time Full-time $22.
47 - $27.
47 an hour $22.
47 - $27.
47 an hour 16 hours ago 16 hours ago 16 hours ago Community health is about more than just vaccines and checkups.
It's about giving people the resources they need to live their best lives.
At Neighborhood, this is our vision:
a community where everyone is healthy and happy.
We're with you every step of the way, with the care you need for each of life's chapters.
At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 90,000 people annually.
We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality.
Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.
If this sounds like an organization you would like to be a part of, we would love to meet you.
The Community Health Worker (CHW) is responsible for working effectively with Enhanced Care Management (ECM) members to improve their whole health through outreach and engagement activities, which are primarily field based.
This position works collaboratively as part of the Enhanced Care Management team, members and families, and other professionals and works with the designated primary care provider (PCP) care team.
Roles & Responsibilities Assists members in navigating the healthcare system by finding and following up by phone and in-person with eligible ECM members.
Helps members participate in their medical and/or behavioral healthcare by overcoming barriers to care.
Documents and shares member barriers with ECM team and PCP to improve care and outcomes.
Models the highest ethical behavior in relationships with co-workers, supervisors, members, providers, and colleagues in the community.
Engages with members, both in-person and on the phone, utilizing evidence-based approaches, such as Motivational Interviewing, to promote collaboration between the members and their medical/behavioral team to increase the member's sense of control over their health.
Communicates and delivers easy to read information about health and wellness to the community and provides information on Home Health Plan (HHP) member benefits and services.
Advocates on behalf of ECM members in the home, community, and provider organizations Builds and maintains a positive working relationship with providers, including interactions within provider offices, phone, email, fax, and other approved communication methods.
Assists the ECM team and providers to understand the culture, norms, beliefs, and preferences of the members and their community by representing the community's voice.
Helps create messages and materials that fit community culture and delivers messages to fit the culture of members.
Promotes a collaborative and effective working environment within the ECM program by engaging in evidence-based communication strategies, such as motivational interviewing, when discussing responsibilities, sharing of tasks, resolving conflicts, and member case reviews Collaborates on member care issues with other ECM team members.
Participates in weekly case reviews and consults with the member's PCP before taking any clinical action.
Engages in quality improvement initiatives and projects, such as identifying and addressing gaps, and developing and testing new practices to improve the ECM program outcomes.
Ensures documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards.
Participates in all appropriate staff meetings or other activities as needed.
Helps facilitate interactions with the other ECM team members.
Attends HIPAA annual compliance training.
Requirements Education/Experience High school/GED required.
Two years' healthcare, behavioral health, or social services industry experience required Experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with substance use disorder and mental health issues preferred Valid CA Driver's License and proof of auto insurance required ADDITIONAL QUALIFICATIONS (Knowledge, Skills, and Abilities) Bilingual (English/Spanish) skills preferred.
Ability to sufficiently engage members in a variety of settings (phone, in person/homes and/or care settings, such as hospitals) Knowledgeable about the community the, especially non-professional resources and their reputation in the community Ability to develop relationships with community members and leaders, including faith-based community.
Skillful in decision-making and judgement, including knowing when to consult with the team, supervisors, and experts.
Understanding of and sensitivity to mental health conditions and addictive disorders Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to successfully manage multiple tasks simultaneously.
Excellent planning and organizational ability Excellent teamwork and relationship building skills.
Ability to work as part of a team as well as independently.
Ability to work with highly confidential information in a professional and ethical manner.
Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability, or religious belief.
Proof of booster dose will be contingent upon booster eligibility.
Pay Range:
$22.
47 - $27.
47 per hour, depending on experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Temecula, CA Temecula, CA Full-time Full-time $22.
47 - $27.
47 an hour $22.
47 - $27.
47 an hour 16 hours ago 16 hours ago 16 hours ago Community health is about more than just vaccines and checkups.
It's about giving people the resources they need to live their best lives.
At Neighborhood, this is our vision:
a community where everyone is healthy and happy.
We're with you every step of the way, with the care you need for each of life's chapters.
At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 90,000 people annually.
We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality.
Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.
If this sounds like an organization you would like to be a part of, we would love to meet you.
The Community Health Worker (CHW) is responsible for working effectively with Enhanced Care Management (ECM) members to improve their whole health through outreach and engagement activities, which are primarily field based.
This position works collaboratively as part of the Enhanced Care Management team, members and families, and other professionals and works with the designated primary care provider (PCP) care team.
Roles & Responsibilities Assists members in navigating the healthcare system by finding and following up by phone and in-person with eligible ECM members.
Helps members participate in their medical and/or behavioral healthcare by overcoming barriers to care.
Documents and shares member barriers with ECM team and PCP to improve care and outcomes.
Models the highest ethical behavior in relationships with co-workers, supervisors, members, providers, and colleagues in the community.
Engages with members, both in-person and on the phone, utilizing evidence-based approaches, such as Motivational Interviewing, to promote collaboration between the members and their medical/behavioral team to increase the member's sense of control over their health.
Communicates and delivers easy to read information about health and wellness to the community and provides information on Home Health Plan (HHP) member benefits and services.
Advocates on behalf of ECM members in the home, community, and provider organizations Builds and maintains a positive working relationship with providers, including interactions within provider offices, phone, email, fax, and other approved communication methods.
Assists the ECM team and providers to understand the culture, norms, beliefs, and preferences of the members and their community by representing the community's voice.
Helps create messages and materials that fit community culture and delivers messages to fit the culture of members.
Promotes a collaborative and effective working environment within the ECM program by engaging in evidence-based communication strategies, such as motivational interviewing, when discussing responsibilities, sharing of tasks, resolving conflicts, and member case reviews Collaborates on member care issues with other ECM team members.
Participates in weekly case reviews and consults with the member's PCP before taking any clinical action.
Engages in quality improvement initiatives and projects, such as identifying and addressing gaps, and developing and testing new practices to improve the ECM program outcomes.
Ensures documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards.
Participates in all appropriate staff meetings or other activities as needed.
Helps facilitate interactions with the other ECM team members.
Attends HIPAA annual compliance training.
Requirements Education/Experience High school/GED required.
Two years' healthcare, behavioral health, or social services industry experience required Experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with substance use disorder and mental health issues preferred Valid CA Driver's License and proof of auto insurance required ADDITIONAL QUALIFICATIONS (Knowledge, Skills, and Abilities) Bilingual (English/Spanish) skills preferred.
Ability to sufficiently engage members in a variety of settings (phone, in person/homes and/or care settings, such as hospitals) Knowledgeable about the community the, especially non-professional resources and their reputation in the community Ability to develop relationships with community members and leaders, including faith-based community.
Skillful in decision-making and judgement, including knowing when to consult with the team, supervisors, and experts.
Understanding of and sensitivity to mental health conditions and addictive disorders Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to successfully manage multiple tasks simultaneously.
Excellent planning and organizational ability Excellent teamwork and relationship building skills.
Ability to work as part of a team as well as independently.
Ability to work with highly confidential information in a professional and ethical manner.
Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability, or religious belief.
Proof of booster dose will be contingent upon booster eligibility.
Pay Range:
$22.
47 - $27.
47 per hour, depending on experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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