Customer Service Representative
Temecula, CA Temecula, CA Full-time Full-time $20 - $23 an hour $20 - $23 an hour 1 day ago 1 day ago 1 day ago Customer Service Representative II Power Technologies designs and markets high-quality products that support the smart charging, network management, safety, and sanitizing of mobile digital devices.
Mobile devices are continuously evolving and transforming the workflows and operating models of every industry.
Our products enable organizations to deploy critical digital tools to their teams with confidence that the devices are ready and safe for use, resulting in increased performance and productivity.
At Power Technologies we bring technology and connection to life.
Power Technologies has an exciting opportunity for a Customer Service Representative to join our team in Temecula CA.
Successful team members will have a dedication to the success of the organization, to be a team player, utilize excellent in-depth knowledge of company products, processes, and programs to ensure that Power Technologies meets or exceeds customer's expectations consistent with company standards and culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned:
Responsible for customer calls/requests for quotations, order processing and troubleshooting Primary focus will be our healthcare vertical with backup duties to our education vertical when needed.
Coordinate orders to customer's needs and inventory schedule.
Prepare shipping documents such as export papers and commercial invoices.
Provide data review and analysis for key accounts in support of sales effort.
Receive incoming leads, fulfill requests, and forward information to appropriate personnel.
Ensure a positive customer service image.
Receive and resolve all incoming customer complaints & concerns.
Accurate and skilled data entry to both the ERP and CRM systems Act as a liaison between Sales departments, and customers both nationally and internationally Directing customers and others to the proper areas for the information needed.
Work closely with Operations and Sales to communicate and assist with customer inquiries.
Follow up with customers and/or Account Managers with information relating to their orders.
Participate in special departmental projects.
Assist supervisor in daily departmental activities as needed.
Can be called upon to complete special projects or tasks on time with great accuracy and on time with minimal supervision.
QUALIFICATIONS AND EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong attention to detail and delivering on time.
2
years of Customer service experience required.
A strong communicator both oral and written.
2
years of CRM usage.
ERP experience preferred, NetSuite a plus.
Strong MS Office suit of programs including MS Word, Outlook, Excell and PowerPoint Team player and the ability to work in an ever-changing team environment.
LANGUAGE SKILLS Proficient in English, Strong oral and written communication skills.
MATHEMATICAL SKILLS Ability to add, subtract and calculate basic prices and margins.
REASONING ABILITY Ability to define problems, collects data, establish facts and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.
CERTIFICATES, LICENSES AND REGISTRATIONS None COMPUTER SKILLS High level of proficiency in Microsoft office programs, including Word, Excel, Outlook and PowerPoint.
Working knowledge of graphic and websites development software.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position requires the incumbent to stand, climb or balance, stoop, kneel, crouch, or crawl occasionally and regularly requires walking, sitting, talking, and using hands to finger, handle or feel.
The employee may occasionally lift, push or pull up to 50 pounds.
The employee will be required to use a computer for extended periods of time and talk on the phone.
The employee will be required to assist in tradeshow booth setup.
Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate in an office environment and a trade show environment.
Power Technologies believes that each employee makes a significant contribution to our success.
That contribution should not be limited by the assigned responsibilities.
Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified.
It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Temecula, CA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years do you have working as a CSR specifically in an office setting?
Experience:
Order entry:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Mobile devices are continuously evolving and transforming the workflows and operating models of every industry.
Our products enable organizations to deploy critical digital tools to their teams with confidence that the devices are ready and safe for use, resulting in increased performance and productivity.
At Power Technologies we bring technology and connection to life.
Power Technologies has an exciting opportunity for a Customer Service Representative to join our team in Temecula CA.
Successful team members will have a dedication to the success of the organization, to be a team player, utilize excellent in-depth knowledge of company products, processes, and programs to ensure that Power Technologies meets or exceeds customer's expectations consistent with company standards and culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned:
Responsible for customer calls/requests for quotations, order processing and troubleshooting Primary focus will be our healthcare vertical with backup duties to our education vertical when needed.
Coordinate orders to customer's needs and inventory schedule.
Prepare shipping documents such as export papers and commercial invoices.
Provide data review and analysis for key accounts in support of sales effort.
Receive incoming leads, fulfill requests, and forward information to appropriate personnel.
Ensure a positive customer service image.
Receive and resolve all incoming customer complaints & concerns.
Accurate and skilled data entry to both the ERP and CRM systems Act as a liaison between Sales departments, and customers both nationally and internationally Directing customers and others to the proper areas for the information needed.
Work closely with Operations and Sales to communicate and assist with customer inquiries.
Follow up with customers and/or Account Managers with information relating to their orders.
Participate in special departmental projects.
Assist supervisor in daily departmental activities as needed.
Can be called upon to complete special projects or tasks on time with great accuracy and on time with minimal supervision.
QUALIFICATIONS AND EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong attention to detail and delivering on time.
2
years of Customer service experience required.
A strong communicator both oral and written.
2
years of CRM usage.
ERP experience preferred, NetSuite a plus.
Strong MS Office suit of programs including MS Word, Outlook, Excell and PowerPoint Team player and the ability to work in an ever-changing team environment.
LANGUAGE SKILLS Proficient in English, Strong oral and written communication skills.
MATHEMATICAL SKILLS Ability to add, subtract and calculate basic prices and margins.
REASONING ABILITY Ability to define problems, collects data, establish facts and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.
CERTIFICATES, LICENSES AND REGISTRATIONS None COMPUTER SKILLS High level of proficiency in Microsoft office programs, including Word, Excel, Outlook and PowerPoint.
Working knowledge of graphic and websites development software.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position requires the incumbent to stand, climb or balance, stoop, kneel, crouch, or crawl occasionally and regularly requires walking, sitting, talking, and using hands to finger, handle or feel.
The employee may occasionally lift, push or pull up to 50 pounds.
The employee will be required to use a computer for extended periods of time and talk on the phone.
The employee will be required to assist in tradeshow booth setup.
Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate in an office environment and a trade show environment.
Power Technologies believes that each employee makes a significant contribution to our success.
That contribution should not be limited by the assigned responsibilities.
Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified.
It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Temecula, CA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years do you have working as a CSR specifically in an office setting?
Experience:
Order entry:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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