Membership Services Supervisor
Leoness Cellars/Temecula Valley Winery Management Leoness Cellars/Temecula Valley Winery Management Temecula, CA Temecula, CA Full-time Full-time From $22 an hour From $22 an hour 4 days ago 4 days ago 4 days ago This job supports Leoness Cellars winery membership group.
Job
Summary:
The Membership Services Supervisor position will primarily focus on not only monitoring, supervising and assisting the Membership Services Manager with training of the Customer Service staff, but also the interaction with customers and Membership Services members to provide information in response to inquiries about products and services and to handle and resolve complaints.
Assist the Membership Services manager with execution of plans to direct, or coordinate the actual distribution or movement of wine, internet orders and club shipments to the customer.
This position will also be responsible for follow-up on the billing activities for Temecula Valley Winery Management, and its clients.
Proficient in shipping and compliance standards.
Gather Membership Services membership statistics to determine sales potential and inventory requirements and monitor the preferences of customers.
Train and monitor staff to ensure quality and productivity.
Additional duties can include, but not limited to data entry, phone sales, and customer service with an eye towards customer retention.
Attention to Detail -- Job requires being careful about detail and thorough in completing work tasks Cooperation -- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity -- Job requires being honest and ethical Dependability -- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others -- Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Self-Control -- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance -- Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility -- Job requires being open to change (positive or negative) and to considerable variety in the workplace Independence -- Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social Orientation -- Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Leadership -- Job requires the ability to take direction, and a willingness to work as a team and at times take the lead, and offer opinions.
Initiative -- Job requires a willingness to take on responsibilities and challenges.
Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Participate in training, and performance evaluations to develop adeptness with sales and service programs.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using Wine Direct software platform.
Refer unresolved customer grievances to Membership Services Manager for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Monitor customer preferences to inform the Membership Services Manager's focus of sales efforts.
Solicit sales of new or additional services or products.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could cause spoilage or damage.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Offer recommendations for improvements in products, packaging, shipping, service, or billing methods and procedures to the Membership Services Manager in order to prevent future problems.
Brainstorm ideas for marketing activities and promotions for membership benefits to include multimedia and social events.
Assist guests and members in making reservations for Restaurant, Private Tastings and Event Site Tours Expert in all departments to be available to assist in any guest or member needs Conduct training for all Membership Services/Customer Service staff Monitor staff to ensure proper phone etiquette Monitor staff to ensure quality and productivity expectations are being met Specialist in shipping and compliance Advanced reporting skills Communicate with Management on urgent needs Always keeping staff informed on updates or changes so the team is well informed at all times Detailed Work Activity Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
obtain information from individuals Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
use computers to enter, access or retrieve data Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
This information can be exchanged in person, in writing, or by telephone or e-mail.
interview customers write business correspondence make presentations Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
conduct or attend staff meetings Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
make decisions determine customer needs identify best product for customer's needs Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques use knowledge of sales contracts use product knowledge to market goods use public speaking techniques use sales techniques Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
calculate rates for organization and client's products or services detect discrepancies on records or reports examine financial documents to verify issue Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
resolve customer or public complaints Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public.
This includes attending on-site Membership Services events, and receiving clients or guests.
provide customer service Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
maintain telephone logs take messages Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
fill out business or government forms maintain records, reports, or files prepare reports prepare shipping documents type letters or correspondence Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.
Thinking Creatively -- Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.
Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
sell products or services conduct sales presentations sell products through advertising Provide Consultation and Advice to Others -- Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
prepare recommendations based upon research advise clients or customers advise retail dealers in use of sales promotion techniques Assisting and Caring for Others -- Providing personal assistance, emotional support, or other personal care to others such as coworkers, customers, or patients.
Monitoring and Controlling Resources -- Monitoring and controlling resources and overseeing the spending of money.
collect deposit or payment collect overdue bills Job Type:
Full-time Pay:
From $22.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Compensation package:
Commission pay Schedule:
Weekend availability Supplemental pay types:
Commission pay Ability to commute/relocate:
Temecula, CA 92590:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job
Summary:
The Membership Services Supervisor position will primarily focus on not only monitoring, supervising and assisting the Membership Services Manager with training of the Customer Service staff, but also the interaction with customers and Membership Services members to provide information in response to inquiries about products and services and to handle and resolve complaints.
Assist the Membership Services manager with execution of plans to direct, or coordinate the actual distribution or movement of wine, internet orders and club shipments to the customer.
This position will also be responsible for follow-up on the billing activities for Temecula Valley Winery Management, and its clients.
Proficient in shipping and compliance standards.
Gather Membership Services membership statistics to determine sales potential and inventory requirements and monitor the preferences of customers.
Train and monitor staff to ensure quality and productivity.
Additional duties can include, but not limited to data entry, phone sales, and customer service with an eye towards customer retention.
Attention to Detail -- Job requires being careful about detail and thorough in completing work tasks Cooperation -- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity -- Job requires being honest and ethical Dependability -- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others -- Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Self-Control -- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance -- Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility -- Job requires being open to change (positive or negative) and to considerable variety in the workplace Independence -- Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social Orientation -- Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Leadership -- Job requires the ability to take direction, and a willingness to work as a team and at times take the lead, and offer opinions.
Initiative -- Job requires a willingness to take on responsibilities and challenges.
Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Participate in training, and performance evaluations to develop adeptness with sales and service programs.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using Wine Direct software platform.
Refer unresolved customer grievances to Membership Services Manager for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Monitor customer preferences to inform the Membership Services Manager's focus of sales efforts.
Solicit sales of new or additional services or products.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could cause spoilage or damage.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Offer recommendations for improvements in products, packaging, shipping, service, or billing methods and procedures to the Membership Services Manager in order to prevent future problems.
Brainstorm ideas for marketing activities and promotions for membership benefits to include multimedia and social events.
Assist guests and members in making reservations for Restaurant, Private Tastings and Event Site Tours Expert in all departments to be available to assist in any guest or member needs Conduct training for all Membership Services/Customer Service staff Monitor staff to ensure proper phone etiquette Monitor staff to ensure quality and productivity expectations are being met Specialist in shipping and compliance Advanced reporting skills Communicate with Management on urgent needs Always keeping staff informed on updates or changes so the team is well informed at all times Detailed Work Activity Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
obtain information from individuals Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
use computers to enter, access or retrieve data Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
This information can be exchanged in person, in writing, or by telephone or e-mail.
interview customers write business correspondence make presentations Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
conduct or attend staff meetings Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
make decisions determine customer needs identify best product for customer's needs Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques use knowledge of sales contracts use product knowledge to market goods use public speaking techniques use sales techniques Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
calculate rates for organization and client's products or services detect discrepancies on records or reports examine financial documents to verify issue Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
resolve customer or public complaints Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public.
This includes attending on-site Membership Services events, and receiving clients or guests.
provide customer service Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
maintain telephone logs take messages Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
fill out business or government forms maintain records, reports, or files prepare reports prepare shipping documents type letters or correspondence Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.
Thinking Creatively -- Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.
Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
sell products or services conduct sales presentations sell products through advertising Provide Consultation and Advice to Others -- Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
prepare recommendations based upon research advise clients or customers advise retail dealers in use of sales promotion techniques Assisting and Caring for Others -- Providing personal assistance, emotional support, or other personal care to others such as coworkers, customers, or patients.
Monitoring and Controlling Resources -- Monitoring and controlling resources and overseeing the spending of money.
collect deposit or payment collect overdue bills Job Type:
Full-time Pay:
From $22.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Compensation package:
Commission pay Schedule:
Weekend availability Supplemental pay types:
Commission pay Ability to commute/relocate:
Temecula, CA 92590:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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